Page 130 - Shearings Europe - Enjoy the sights without the flights

Booking Conditions

any substitute package offered; and We cannot accept liability for any delay which is due to any of the reasons set out in Condition 9 of these Booking
(iv) the period within which you must inform us of your decision and what will happen if you don’t do so. Conditions (which includes the behaviour of any passenger(s) on any cruises ship who, for example, fails to check
in or board on time).
(4) If you choose to cancel your booking in accordance with Condition 8(3), we will refund all payments you have
made to us within 14 days of the date we receive your instruction to cancel. If we don’t hear from you with your COACH HOLIDAYS
decision within the specified period (having provided you with the above mentioned information for a second time),
we will cancel your booking and refund all payments made to us within 14 days of our doing so. No compensation LENGTH OF DELAY ADDITIONAL SERVICES
will be payable or other liability accepted where a change results from unavoidable and extraordinary UP TO 3 HOURS NONE
circumstances (see Condition 9). 3 TO 5 HOURS LIGHT REFRESHMENTS FOR EACH PASSENGER
(5) Occasionally, it may be necessary to cancel confirmed holiday arrangements. We have the right to terminate 5 TO 9 HOURS ONE MAIN MEAL FOR EACH PASSENGER
your contract in the event
OVERNIGHT MEALS AND ACCOMMODATION AS APPROPRIATE FOR THE TIME OF DAY OR NIGHT
(i) we are prevented from performing your contracted holiday arrangements as a result of unavoidable and
extraordinary circumstances (see Condition 9) and we notify you of this as soon as reasonably possible or SEA & RIVER CRUISE, RAIL & AIR
(ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not ORESPONSIBILITY RESTS WITH THE AIR/RAIL/CRUISE OPERATOR
been achieved and we notify you of cancellation for this reason as referred to in Condition 8(2). 11. ARTISTS, CONCERTS, ENTERTAINMENTS AND RIDES
Where we have to cancel your holiday in these circumstances, we will refund all monies you have paid to us within We cannot accept responsibility for the non-appearance of any artist or the cancellation / withdrawal / closure
14 days of the date we inform you of the cancellation but will have no further or other liability to you including / curtailment / other change of any concert / event / parade / play / entertainment / ride / swimming pool for
in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour whatever reason. Should any such situation arise, the holiday arrangements will still proceed. We will not always be
to offer you comparable alternative arrangements where possible which you may choose to book in place of in a position to advise you in advance of any such cancellation etc. Such situations will not constitute a significant
those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your alteration to your holiday arrangements entitling you to cancel or change to another holiday without paying our
contract in which case Condition 6 will apply. normal charges.
COMPENSATION 12. CONDITIONS OF SUPPLIERS
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the Many of the services which make up your holiday booked with us are provided by independent suppliers including
following circumstances: (but not limited to) cruise operator and airlines. Those suppliers provide these services in accordance with their
(a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking; own terms and conditions which will form part of your contract with us. Some of these terms and conditions
may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.
(b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.
Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier
(6) In the event that unavoidable and extraordinary circumstances (see Condition 9) occur in the place of
concerned.
UK HOLIDAYS OTHER HOLIDAYS Where there is any conflict between the terms and conditions of the airline/cruise operator/partner tour operator
PERIOD OF NOTIFICATION UK HOLIDAY COMPENSATION PERIOD OF OTHER HOLIDAY COMPENSATION and these Booking Conditions, the relevant provision of these Booking Conditions will take precedence. Your
GIVEN TO YOU OR YOUR PER FARE PAYING PASSANGER NOTIFICATION GIVEN PER FARE PAYING PASSANGER contract for all sea/ river cruising and/or partner tour operator holidays will be with us.
TRAVEL AGENT PRIOR WHEN SIGNIFICANT CHANGE, TO YOU OR YOUR WHEN SIGNIFICANT CHANGE, 13. SPECIAL REQUESTS
TO DEPARTURE DATE ALTERNATIVE HOLIDAY OR REFUND TRAVEL AGENT PRIOR ALTERNATIVE HOLIDAY OR
ACCEPTED TO DEPARTURE DATE REFUND ACCEPTED We will endeavour to pass on any reasonable requests to the relevant supplier (e.g. dietary, cots, ground floor
accommodation), but cannot promise that any request will be honoured. We may not always be able to tell you
MORE THAN 55 DAYS NIL MORE THAN 74 DAYS NIL
before you leave if the supplier cannot meet your special request. For your own protection, you should obtain
55 TO 43 DAYS NIL 74 TO 49 DAYS NIL confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if
42 TO 22 DAYS £10 48 TO 36 DAYS £10 your request is important to you. Confirmation that a special request has been noted or passed on to the supplier,
21 TO 15 DAYS £10 35 TO 15 DAYS £10 or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation
that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to
14 DAYS OR LESS £20 14 DAYS OR LESS £20
availability. Any special requirement which we have accepted will be specifically confirmed as accepted on your
destination of your tour or its immediate vicinity which significantly affects the performance of the contracted confirmation invoice.
arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure 14. COMPLAINTS PROCEDURE
without payment of cancellation charges. We will notify you as soon as practicable in the event of this situation Should you have a complaint about any aspect of your holiday, you must notify one of the coach crew, or one of
occurring. our representatives, together with the supplier of the services in question, immediately so that the problem can
9. UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES be quickly resolved during your holiday or alternatively contact our 24 hour emergency number whilst on tour as
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or shown on your travel documents. Failure to report any issues in resort could invalidate any claims made upon
pay any compensation where the performance, or prompt performance, of our contractual obligations to you your return. If the matter cannot be resolved to your satisfaction straight away, you must immediately email our
is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature, as a result of Customer Relations department at customer.relations@shearings.com with details of your complaint.
unavoidable and extraordinary circumstances. In these Booking Conditions, unavoidable and extraordinary If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint,
circumstances means a situation which is beyond our control, the consequences of which could not have been you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT
avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint
threatened) war, riot, civil strife or unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for
weather conditions (including flooding and exceptionally high or low water levels on rivers), coach train, or arbitration is submitted.
ship breakdown or accident, fire, pandemics or epidemics (including any ongoing effects of Covid-19), closure, Details of this scheme are available from The Travel Industry Arbitration Service, administered by:
restriction or congestion of airports, ports, stations, other transport hubs or airspace, flight or port or any other Dispute Settlement Services 9 Savill Road
restrictions imposed or guidance issued by any government (local or national) or any regulatory authority or other
third party and volcanic activity. Unavoidable and extraordinary circumstances will also include the UK Foreign & Lindfield West Sussex RH16 2NY
Commonwealth Development Office advising against all travel or all but essential travel to any country, region or E-mail: admin@disputesettlementservices.co.uk
destination where relevant to your holiday. This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per
River and Coastal Cruises booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or
Occasionally, water levels may vary to the extent that the operation of the cruise ships on our river or coastal illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.
cruising programme is affected. It is ultimately the Captain’s decision regarding the running order of the 15. HOLIDAY INSURANCE (EXCLUDING ACCOMMODATION ONLY)
itinerary and any changes which may be necessary. This situation constitutes unavoidable and extraordinary It is a condition of booking a holiday with us that you take out travel insurance. The insurance we offer is for
circumstances. In the event that any resulting change is significant or the cruise has to be cancelled, Condition 8 will United Kingdom residents only. You must provide us with the insurance company name, telephone number, policy
apply. However, no compensation will be payable and we will not be responsible for any costs or expenses incurred number, policy duration and details of the emergency and medical repatriation telephone number relating to such a
as a result. policy within 14 days of booking. If you purchase the insurance we offer, cover will not be effective until we receive
10. TRAVEL DELAY all applicable premiums in full. Please read your policy details carefully and take them with you on holiday. It is your
If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier We do not check alternative insurance policies. If you refuse or fail to take out travel insurance you must complete,
concerned immediately. Whilst we try to avoid flight delays and delays to your sea crossing/tunnel crossing, sign and return our insurance indemnity form (available on request). We will be entitled to cancel your booking and
unfortunately, they occasionally happen. If there is a delay, we will endeavour to minimise any discomfort by apply cancellation charges where you have not provided us with details of your travel insurance policy and we have
providing extra services to you (in the event of delay to your rail/air/ferry/ cruise departure, responsibility for any not received the completed and signed indemnity or your acceptance of this through Manage My Booking 7 days
refreshments, meals and where necessary, overnight accommodation, rests with the carrier). These additional prior to departure.
services, as shown below, are subject to availability and the prevailing circumstances. Under UK Law, you have 16. OUR LIABILITY (EVENTS CONNECTED WITH YOUR HOLIDAY PACKAGE)
rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, (1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser”
cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available
from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are
responsible for the proper provision of the travel services specifically included in your package, as set out in your
at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not
automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the confirmation invoice, ‘Things You Need To Know’ document, our brochures and the information we provided to
you regarding the services prior to booking. Please note that we shall not be responsible for any additional services
airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you,
make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to provided to you, whether provided by the travel service providers or otherwise, which are not set out in your
confirmation invoice, Things You Need To Know’ document, our brochures and the information we provided to you
that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any
other arrangements even where those arrangements have been made in conjunction with your flight. regarding the services prior to booking.
(2) We will not be responsible or pay you compensation for any personal injury or death unless you are able to
We cannot accept liability for any delay which is due to any of the reasons set out in condition of these Booking
Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or prove that it was caused by our negligence or the negligence of our suppliers.
board on time). The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and (3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost
detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall or other claim of any description if it results from:
inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will (a) the acts and/or omissions of the person affected; or
be shown on your tickets which will be dispatched to you approximately two weeks before departure. You should (b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and
check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times which were unforeseeable or unavoidable; or
change after tickets have been dispatched, we will contact you as soon as we can to let you know.
(c) Events Beyond Our Control (as defined in Condition 9).
If your cruise ship is delayed or cancelled, you may be entitled to free food and drink, free room with a bed, and/ (4) We limit the amount of compensation we may have to pay you if we are found liable under this condition:
or a new ticket or compensation. Please note, how much you get depends on how long the journey is and how
late it is. Please note the above does not apply in certain situations. This includes for very small ships or very (a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have
to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies
short journeys. For further information, please contact the Cruise Lines International Association by email at
passengerrights@cruising.org or by telephone 020 3903 5450. Please note, reimbursements in such cases is the to this type of loss per person in total because you are required to have adequate insurance in place to cover any
losses of this kind.
responsibility of the cruise ship and will not automatically entitle you to a refund of your full holiday price from us.
130 Give us a buzz! Flick to the back to find our number, or go online at shearings.com