Page 129 - Shearings Europe - Enjoy the sights without the flights

Booking Conditions It is important that you read the following Booking Conditions.
These Booking Conditions together with our ‘Things You Need To Know’ (which accompany our brochures, Condition 7). If you want to cancel your booking after we have confirmed it, you must do so by:
appear on our website and are available on request), our Privacy Policy , where you book through our website, our (a) email to customer.services@shearings.com; or
Website Terms of Use and any other written information we have brought to your attention before we confirmed (b) in writing by posting or hand delivering it to us at Sunway House, Canklow Meadows, Rotherham S60 2XR; or
your booking, form the basis of your contract with Shearings Travel Limited, with registered office Sunway House,
Canklow Meadows, Rotherham, South Yorkshire S60 2XR and company number 03746239 (“we”, “us”, “our”). (c) by notifying your travel agent.
Please read these Booking Conditions carefully as it applies to all bookings you make with us unless otherwise Your notice of cancellation will only be effective when it is received in writing by us via email, by us at our offices
specified and set out our respective rights and obligations. In these Booking Conditions references to “you” and or by your travel agent. We will ask you to pay cancellation charges per person on the scale shown below based
“your” include the first named person on the booking and all persons on whose behalf a booking is made or any on your original booking departure date. In calculating these cancellation charges, we have taken account of
other person to whom a booking is added or transferred. possible cost savings and the generation of income from other bookings which may be able to utilise cancelled
services to the extent this is likely to be achievable. Cancellation charges which are in addition to payments we have
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the already collected from you will be deducted from your debit or credit card. Any payment received in excess of the
booking that:
applicable cancellation charge will of course be refunded.
(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(b) he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf PERIOD BEFORE UK HOLIDAYS PERIOD BEFORE OTHER HOLIDAYS
of all persons named on the booking to disclose their personal details to us, including where applicable special DEPARTURE WITHIN LOSS OF DEPARTURE LOSS OF
categories of data (such as information on health conditions or disabilities and dietary requirements); WHICH CANCELLATION WITHIN WHICH
IS RECEIVED IN WRITING CANCELLATION IS
(c) he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with RECEIVED IN WRITING
age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those
services; MORE THAN 55 DAYS FULL DEPOSIT MORE THAN 74 DAYS FULL DEPOSIT
(d) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the 55 TO 43 DAYS 50% OR FULL DEPOSIT, IF GREATER 74 TO 49 DAYS 50% OR FULL DEPOSIT IF GREATER
booking. 42 TO 22 DAYS 75% OR FULL DEPOSIT, IF GREATER 48 TO 36 DAYS 75% OR FULL DEPOSIT IF GREATER
References to “departure” are to the start date of the holiday arrangements booked with us. Travel documents are 21 TO 15 DAYS 90% OR FULL DEPOSIT, IF GREATER 35 TO 15 DAYS 90% OR FULL DEPOSIT IF GREATER
sent by post or via Manage My Booking or by e-mail. Except where otherwise stated, you may contact us 14 DAYS OR LESS 100% 14 DAYS OR LESS 100%
by e-mail for any of the reasons mentioned in our Booking Conditions providing you contact us
at customer.services@shearings.com. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding:
1. HOLIDAY PAYMENT (INCLUDING AUTOMATED BALANCE PAYMENTS) (a) insurance premiums paid to us or paid to your own insurance provider;
You must pay a deposit per person (as shown in our applicable brochure and on our website) together with all (b) amendment charges; and
applicable insurance premiums (if you wish to purchase the travel insurance we offer) at the time of booking. The (c) any pre-booked entrance tickets or upgraded Grand Prix, Le Mans, concert and/or opera tickets all of which are
balance of the price of the holiday is due for payment no less than: non-refundable.
(a) 56 days before departure for all UK holidays Please also note:
(b) 75 Days before departure for all other destinations (a) Where any excursions are pre-booked, the cost is not refundable in the event of cancellation of the holiday after
We will take payment of the balance of the holiday cost from the debit or credit card used to pay the deposit. the balance due date.
Should you wish to make payment of the balance using a different card or payment method, you may provide (b) In the event of a cancellation of a booking secured by a low deposit, you will be liable to pay the remainder of
this information at the time of booking or at any time prior to balance due date either by telephone or through the full deposit amount.
Manage My Booking. If the balance is not paid on time (including where we are unable take payment through our (c) For flight, Eurostar, partner tour operator, sea and river cruise inclusive bookings, you must pay the charges
automated balance payments system), we reserve the right to treat your booking as cancelled by you and apply levied by the airline/operator concerned, in addition to the charges set out above where cancellation charges of less
the cancellation charges set out in Condition 6. For bookings made on or after the balance due date, the full amount than 100% apply.
is due at the time of booking. Any authorised travel agent of ours through whom you make a booking will be
responsible for relaying information from you to us and vice versa. For the purposes of compliance with time limits You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions
or limitation periods as set out or referred to in these Booking Conditions, receipt by such an authorised travel of the policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces
agent of messages, requests or complaints intended for us will be treated as receipt by us. However, we are not the number of full paying party members below the number on which the price and/or any concessions (including
responsible for any advice given to you by your travel agent that did not originate from us. All monies you pay to free places for group bookings) agreed for your booking were based, we will recalculate these items and re-invoice
one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until the agent you accordingly.
has verbally confirmed your booking. After that point, your agent will hold the monies on our behalf until paid to 7. HOLIDAY ALTERATION BY YOU TRANSFER OF BOOKINGS
us. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you You may transfer your booking or your place on the booking to someone else (introduced by you) without
to the travel agent will be held by the agent without any obligation on the agent to pay such monies to us. payment of our cancellation charges provided the person to whom you are making the transfer satisfies all the
conditions which form part of your contract with us. Requests for a transfer must be made in writing at least 7
2. OUR AGREEMENT days prior to departure and must be accompanied by the name and other applicable details of the replacement
A contract is made when we, or your travel agent:
person. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/
(a) verbally confirms your booking or,
or incurred or imposed by any of our suppliers as a result, together with an amendment fee of £25 per person,
(b) if you make your booking online, when it is confirmed by the issue of an electronic confirmation and invoice at must be paid before the transfer can be implemented. You and the transferee remain jointly and severally liable
the end of the booking process and you pay the deposit to us. In the case of late bookings, the full amount will be for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in Condition 6 will
due at booking. We reserve the right to return your deposit and decline to issue an electronic confirmation and apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for
invoice at our absolute discretion. For all bookings (other than bookings confirmed online), we will endeavour to unused services.
post our confirmation to you or your travel agent within 7 days of confirming your booking for all other holidays. ALTERATIONS
You must check all documents we send you carefully as soon as you receive them and advise us immediately Should you wish to make any alterations to your booking, please advise us as soon as possible. Whilst we cannot
if anything appears to be inaccurate or incomplete. We cannot accept any liability if we are not notified of any
inaccuracy (for which we are responsible) in any document within 14 days of us sending it out (or in the case of guarantee alterations can be made, we will endeavour to meet requests if we can. Where we are able to do so, the
following charges will apply to reflect the work likely to be involved in making the change:
travel documents/tickets, 5 days).
(a) Where we consider the alteration to be a minor one, there will be an amendment fee of £25 per person.
3. ACCURACY
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, (b) In the event we consider the alteration to be more involved, we charge an amendment fee of £40 per person for
however occasionally changes and errors occur and we reserve the right to correct prices and other details in such each item you want to alter.
circumstances. You must check the current price and all other details relating to the arrangements that you wish to Where an alteration affects a sea or river cruise booking the charges imposed by the cruise operator in making the
book before you make your booking. change will also be payable in addition to our amendment fee. However, where an alteration requested after the
4. PRICING balance due date (other than transfers as set out above) amounts to a cancellation of your original booking, we
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed will ask you to pay cancellation charges on the scale shown in Condition 6, together with the full cost of your new
holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which holiday. In the event that we agree to a change of holiday dates at any time, any further requested change of dates
are a direct consequence of changes in: will be treated as a cancellation of the original booking to which cancellation charges will apply. The rescheduled
holiday will then be treated as a new booking at the then applicable price. Insurance premiums may be transferable
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
from one holiday to another (including when you travel earlier or later than originally booked), but not from one
(b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly person to another. NB: You can change the travel date on your travel insurance directly booked with us as long as
involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation the new travel date is within the policy validity dates.
fees at ports and airports; and
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and
(c) the exchange rates relevant to the package.
any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Such variations could include but are not limited to cruise line or coach cost changes which are part of our 8. ALTERATIONS AND CANCELLATIONS BY US
contracts with cruise ship and coach operators and any other transport providers. We will absorb and you Changes to confirmed holiday arrangements sometimes have to be made and we reserve the right to do so in
will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes accordance with this Condition 8. Most changes will be insignificant and we have the right to make these. Where
insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be an insignificant change is made before departure, we will notify you in writing. No compensation is payable for
charged for the amount over and above that. However, if this means that you have to pay an increase of more insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control
than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/ to make a significant alteration to any of the main characteristics of the travel services which form part of your
or additional services or travel arrangements), you will have the option of accepting a change to another holiday confirmed booking or to any special requirements which we have accepted as referred to in Condition 13. Where
if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and we have to do so, Conditions 8(3) and 8(4) will apply.
receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges
and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise (1) All alterations which are not significant will be treated as insignificant changes including (but not limited to an
itinerary change due to weather, traffic or road conditions and/or other circumstances outside our control or may
your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate
refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should be treated as in accordance with Condition 9.
the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you (2) Our holidays require a minimum number of bookings to enable us to operate them and we reserve the right to
less an administrative fee of £25. However, please note that travel arrangements are not always purchased in local cancel any holiday where this minimum number is not achieved. The minimum number applicable to any particular
currency and some apparent changes have no impact on the price of your travel due to contractual and other holiday depends on a number of factors. Failure to achieve the applicable minimum number does not, however,
protection in place. There will be no change made to the price of your confirmed holiday within 20 days of your oblige us to cancel. We will notify you of cancellation for this reason by the date referred to in Things You Need To
departure nor will refunds be paid during this period. Know under the heading Prices & Brochure/website Accuracy – Changes & Errors.
5. JURISDICTION & APPLICABLE LAW (3) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or
These Booking Conditions and any agreement which they apply are governed in all respects by English law. We accepted special requirements, we will provide you with the following information in writing as soon as possible:
both agree that any dispute, claim or other matter of any description which arises between us or in connection with (i) the proposed alteration and any impact this has on the price;
your contract or booking (“claim”) will be dealt with by the Courts of England and Wales only. You may however, (ii) in the event that you do not wish to accept the alteration, details of any substitute package we are able to offer
choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. (including the applicable price);
6. HOLIDAY CANCELLATION BY YOU (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or
You may cancel your confirmed booking at any time before departure (you may also transfer your booking, see
The hassle is taken away with our hand-on-heart promise 129