Page 178 - Shearings UK - Take the road less hassled

Booking Conditions
These Booking Conditions together with our ‘Things You Need To Know’ (which accompany our brochures, appear on our website and are provided the person to whom you are making the transfer satisfies all the conditions which form part of your contract with us. Requests for a
available on request), our Privacy Policy , where you book through our website, our Website Terms of Use and any other written information we transfer must be made in writing at least 7 days prior to departure and must be accompanied by the name and other applicable details of the
have brought to your attention before we confirmed your booking, form the basis of your contract with Shearings Travel Limited, with registered replacement person. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed
office Sunway House, Canklow Meadows, Rotherham, South Yorkshire S60 2XR and company number 03746239 (“we”, “us”, “our”). Please read by any of our suppliers as a result, together with an amendment fee of £25 per person, must be paid before the transfer can be implemented. You
these Booking Conditions carefully as it applies to all bookings you make with us unless otherwise specified and set out our respective rights and and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set
obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose out in Condition 6 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused
behalf a booking is made or any other person to whom a booking is added or transferred. services.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that: ALTERATIONS
(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them; Should you wish to make any alterations to your booking, please advise us as soon as possible. Whilst we cannot guarantee alterations can be
(b) he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the made, we will endeavour to meet requests if we can. Where we are able to do so, the following charges will apply to reflect the work likely to be
involved in making the change:
booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or
disabilities and dietary requirements); (a) Where we consider the alteration to be a minor one, there will be an amendment fee of £25 per person.
(c) he/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/ (b) In the event we consider the alteration to be more involved, we charge an amendment fee of £40 per person for each item you want to alter.
she and all members of the party are of the appropriate age to purchase those services; Where an alteration affects a sea or river cruise booking the charges imposed by the cruise operator in making the change will also be payable
(d) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. in addition to our amendment fee. However, where an alteration requested after the balance due date (other than transfers as set out above)
References to “departure” are to the start date of the holiday arrangements booked with us. Travel documents are sent by post or via Manage My amounts to a cancellation of your original booking, we will ask you to pay cancellation charges on the scale shown in Condition 6, together with
the full cost of your new holiday. In the event that we agree to a change of holiday dates at any time, any further requested change of dates will
Booking or by e-mail. Except where otherwise stated, you may contact us by e-mail for any of the reasons mentioned in our Booking Conditions be treated as a cancellation of the original booking to which cancellation charges will apply. The rescheduled holiday will then be treated as a new
providing you contact us at customer.services@shearings.com.
booking at the then applicable price. Insurance premiums may be transferable from one holiday to another (including when you travel earlier or
1. HOLIDAY PAYMENT (INCLUDING AUTOMATED BALANCE PAYMENTS) later than originally booked), but not from one person to another. NB: You can change the travel date on your travel insurance directly booked with
You must pay a deposit per person (as shown in our applicable brochure and on our website) together with all applicable insurance premiums (if us as long as the new travel date is within the policy validity dates.
you wish to purchase the travel insurance we offer) at the time of booking. The balance of the price of the holiday is due for payment no less than: Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a
(a) 56 days before departure for all UK holidays cancellation charge of up to 100% of that part of the arrangements.
(b) 75 Days before departure for all other destinations 8. ALTERATIONS AND CANCELLATIONS BY US
We will take payment of the balance of the holiday cost from the debit or credit card used to pay the deposit. Should you wish to make payment of Changes to confirmed holiday arrangements sometimes have to be made and we reserve the right to do so in accordance with this Condition 8.
the balance using a different card or payment method, you may provide this information at the time of booking or at any time prior to balance due Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you
date either by telephone or through Manage My Booking. If the balance is not paid on time (including where we are unable take payment through in writing. No compensation is payable for insignificant changes.
our automated balance payments system), we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main
out in Condition 6. For bookings made on or after the balance due date, the full amount is due at the time of booking. characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred
Any authorised travel agent of ours through whom you make a booking will be responsible for relaying information from you to us and vice versa. to in Condition 13. Where we have to do so, Conditions 8(3) and 8(4) will apply.
For the purposes of compliance with time limits or limitation periods as set out or referred to in these Booking Conditions, receipt by such an (1) All alterations which are not significant will be treated as insignificant changes including (but not limited to an itinerary change due to weather,
authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. However, we are not responsible for traffic or road conditions and/or other circumstances outside our control or may be treated as in accordance with Condition 9.
any advice given to you by your travel agent that did not originate from us. (2) Our holidays require a minimum number of bookings to enable us to operate them and we reserve the right to cancel any holiday where this
All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until the agent has minimum number is not achieved. The minimum number applicable to any particular holiday depends on a number of factors. Failure to achieve
verbally confirmed your booking. After that point, your agent will hold the monies on our behalf until paid to us. In the unlikely event of our financial the applicable minimum number does not, however, oblige us to cancel. We will notify you of cancellation for this reason by the date referred to in
failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent without any obligation on Things You Need To Know under the heading Prices & Brochure/website Accuracy – Changes & Errors.
the agent to pay such monies to us. (3) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we
2.OUR AGREEMENT will provide you with the following information in writing as soon as possible:
A contract is made when we, or your travel agent: (i) the proposed alteration and any impact this has on the price;
(a) verbally confirms your booking or, (ii) in the event that you do not wish to accept the alteration, details of any substitute package we are able to offer (including the applicable price);
(b) if you make your booking online, when it is confirmed by the issue of an electronic confirmation and invoice at the end of the booking process (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any substitute package offered;
and you pay the deposit to us. In the case of late bookings, the full amount will be due at booking. We reserve the right to return your deposit and and
decline to issue an electronic confirmation and invoice at our absolute discretion. For all bookings (other than bookings confirmed online), we will (iv) the period within which you must inform us of your decision and what will happen if you don’t do so.
endeavour to post our confirmation to you or your travel agent within 7 days of confirming your booking for all other holidays. (4) If you choose to cancel your booking in accordance with Condition 8(3), we will refund all payments you have made to us within 14 days of
You must check all documents we send you carefully as soon as you receive them and advise us immediately if anything appears to be inaccurate the date we receive your instruction to cancel. If we don’t hear from you with your decision within the specified period (having provided you with
or incomplete. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 14 days the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of our doing
of us sending it out (or in the case of travel documents/tickets, 5 days). so. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see
3. ACCURACY Condition 9).
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes (5) Occasionally, it may be necessary to cancel confirmed holiday arrangements. We have the right to terminate your contract in the event
and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other (i) we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see
details relating to the arrangements that you wish to book before you make your booking. Condition 9) and we notify you of this as soon as reasonably possible or
4. PRICING (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been achieved and we notify
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the you of cancellation for this reason as referred to in Condition 8(2).
right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:
Where we have to cancel your holiday in these circumstances, we will refund all monies you have paid to us within 14 days of the date we inform
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; you of the cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or
(b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of have incurred. We will of course endeavour to offer you comparable alternative arrangements where possible which you may choose to book in
the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case
(c) the exchange rates relevant to the package. Condition 6 will apply.
Such variations could include but are not limited to cruise line or coach cost changes which are part of our contracts with cruise ship and coach COMPENSATION
operators and any other transport providers. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
be charged for the amount over and above that. (b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.
However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance
OTHER HOLIDAYS
premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another PERIOD OF NOTIFICATION UK HOLIDAYS PERIOD OF NOTIFICATION OTHER HOLIDAY COMPENSATION
UK HOLIDAY COMPENSATION PER
holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of
all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should GIVEN TO YOU OR YOUR FARE PAYING PASSANGER WHEN GIVEN TO YOU OR YOUR PER FARE PAYING PASSANGER
you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will TRAVEL AGENT PRIOR SIGNIFICANT CHANGE, ALTERNATIVE TRAVEL AGENT PRIOR TO WHEN SIGNIFICANT CHANGE,
consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price TO DEPARTURE DATE HOLIDAY OR REFUND ACCEPTED DEPARTURE DATE ALTERNATIVE HOLIDAY OR REFUND
of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £25. However, ACCEPTED
please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your MORE THAN 55 DAYS NIL MORE THAN 74 DAYS NIL
travel due to contractual and other protection in place. 55 TO 43 DAYS NIL 74 TO 49 DAYS NIL
42 TO 22 DAYS £10 48 TO 36 DAYS £10
There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period. 21 TO 15 DAYS £10 35 TO 15 DAYS £10
5. JURISDICTION & APPLICABLE LAW 14 DAYS OR LESS £20 14 DAYS OR LESS £20
These Booking Conditions and any agreement which they apply are governed in all respects by English law. We both agree that any dispute, claim
or other matter of any description which arises between us or in connection with your contract or booking (“claim”) will be dealt with by the Courts (6) In the event that unavoidable and extraordinary circumstances (see Condition 9) occur in the place of destination of your tour or its immediate
of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you vicinity which significantly affects the performance of the contracted arrangements or the carriage of passengers to that destination, you will be
wish to do so. entitled to cancel prior to departure without payment of cancellation charges. We will notify you as soon as practicable in the event of this situation
6. HOLIDAY CANCELLATION BY YOU occurring.
You may cancel your confirmed booking at any time before departure (you may also transfer your booking, see Condition 7). If you want to cancel 9. UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES
your booking after we have confirmed it, you must do so by: Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the
(a) email to customer.services@shearings.com; or performance, or prompt performance, of our contractual obligations to you is prevented or affected, or you otherwise suffer any damage, loss or
(b) in writing by posting or hand delivering it to us at Sunway House, Canklow Meadows, Rotherham S60 2XR; or expense of any nature, as a result of unavoidable and extraordinary circumstances. In these Booking Conditions, unavoidable and extraordinary
circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable
(c) by notifying your travel agent. measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife or unrest, terrorist activity,
Your notice of cancellation will only be effective when it is received in writing by us via email, by us at our offices or by your travel agent. We will industrial dispute, natural or nuclear disaster, adverse weather conditions (including flooding and exceptionally high or low water levels on rivers),
ask you to pay cancellation charges per person on the scale shown below based on your original booking departure date. In calculating these coach train, or ship breakdown or accident, fire, pandemics or epidemics (including any ongoing effects of Covid-19), closure, restriction or
cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able congestion of airports, ports, stations, other transport hubs or airspace, flight or port or any other restrictions imposed or guidance issued by any
to utilise cancelled services to the extent this is likely to be achievable. Cancellation charges which are in addition to payments we have already government (local or national) or any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances
collected from you will be deducted from your debit or credit card. Any payment received in excess of the applicable cancellation charge will of will also include the UK Foreign & Commonwealth Development Office advising against all travel or all but essential travel to any country, region or
course be refunded. destination where relevant to your holiday.
PERIOD BEFORE UK HOLIDAYS PERIOD BEFORE OTHER HOLIDAYS River and Coastal Cruises
DEPARTURE WITHIN WHICH LOSS OF DEPARTURE WITHIN LOSS OF Occasionally, water levels may vary to the extent that the operation of the cruise ships on our river or coastal cruising programme is affected. It is
CANCELLATION IS RECEIVED WHICH CANCELLATION IS ultimately the Captain’s decision regarding the running order of the itinerary and any changes which may be necessary. This situation constitutes
IN WRITING RECEIVED IN WRITING unavoidable and extraordinary circumstances. In the event that any resulting change is significant or the cruise has to be cancelled, Condition 8 will
MORE THAN 55 DAYS FULL DEPOSIT MORE THAN 74 DAYS FULL DEPOSIT apply. However, no compensation will be payable and we will not be responsible for any costs or expenses incurred as a result.
55 TO 43 DAYS 50% OR FULL DEPOSIT, IF GREATER 74 TO 49 DAYS 50% OR FULL DEPOSIT IF GREATER 10. TRAVEL DELAY
42 TO 22 DAYS 75% OR FULL DEPOSIT, IF GREATER 48 TO 36 DAYS 75% OR FULL DEPOSIT IF GREATER
21 TO 15 DAYS 90% OR FULL DEPOSIT, IF GREATER 35 TO 15 DAYS 90% OR FULL DEPOSIT IF GREATER If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3
14 DAYS OR LESS 100% 14 DAYS OR LESS 100% hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. Whilst we try to avoid flight delays
and delays to your sea crossing/tunnel crossing, unfortunately, they occasionally happen. If there is a delay, we will endeavour to minimise any
discomfort by providing extra services to you (in the event of delay to your rail/air/ferry/ cruise departure, responsibility for any refreshments,
meals and where necessary, overnight accommodation, rests with the carrier). These additional services, as shown below, are subject to availability
Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding: and the prevailing circumstances. Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases
(a) insurance premiums paid to us or paid to your own insurance provider; of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines.
(b) amendment charges; and If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement
(c) any pre-booked entrance tickets or upgraded Grand Prix, Le Mans, concert and/or opera tickets all of which are non-refundable. in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason,
Please also note: you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you,
make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.
(a) Where any excursions are pre-booked, the cost is not refundable in the event of cancellation of the holiday after the balance due date. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have
(b) In the event of a cancellation of a booking secured by a low deposit, you will be liable to pay the remainder of the full deposit amount. been made in conjunction with your flight.
(c) For flight, Eurostar, partner tour operator, sea and river cruise inclusive bookings, you must pay the charges levied by the airline/operator We cannot accept liability for any delay which is due to any of the reasons set out in condition of these Booking Conditions (which includes
concerned, in addition to the charges set out above where cancellation charges of less than 100% apply. the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). The carrier(s), flight timings and types of
You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration
made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be
on which the price and/or any concessions (including free places for group bookings) agreed for your booking were based, we will recalculate these shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully
items and re-invoice you accordingly. immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as
7. HOLIDAY ALTERATION BY YOU TRANSFER OF BOOKINGS soon as we can to let you know. If your cruise ship is delayed or cancelled, you may be entitled to free food and drink, free room with a bed, and/or
You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges a new ticket or compensation. Please note, how much you get depends on how long the journey is and how late it is. Please note the above does
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