Page 2 - ShearingsEU-2025-2026

Booking Conditions shearings.com/br SHEARINGS leger.co.uk/br LEGER
Start spreading and/or a new ticket or compensation. Please note, how much you get depends on how long the journey is and how late it is. Please note the floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point. QR codes above, fill in your details over to the right, or browse online! Ordering your FREE brochure is easy! Use your phone’s camera to scan the the long haul • every interest – you’re in good company! Shearings has a full programme of UK breaks to offer... Leger Holidays! Or, if you’re after a holiday closer to home, If you love Europe, travel in style with our sister company, Fancy a FREE brochure?
not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or
and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be
shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least
immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you 48 hours before the start of your holiday. For the purposes of this condition, “unavoidable and extraordinary circumstances” mean warfare,
as soon as we can to let you know. If your cruise ship is delayed or cancelled, you may be entitled to free food and drink, free room with a bed, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as
above does not apply in certain situations. This includes for very small ships or very short journeys. For further information, please contact the 17. PASSENGERS WITH HEALTH CONSIDERATIONS / DISABILITIES / REDUCED MOBILITY
Cruise Lines International Association by email at passengerrights@cruising.org or by telephone 020 3903 5450. Please note, reimbursements Our holidays may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before you make
in such cases is the responsibility of the cruise ship and will not automatically entitle you to a refund of your full holiday price from us. We
your booking, we will advise you as to whether the proposed holiday arrangements are generally suitable for someone with reduced mobility.
cannot accept liability for any delay which is due to any of the reasons set out in Condition 9 of these Booking Conditions (which includes the
However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions
behaviour of any passenger(s) on any cruises ship who, for example, fails to check in or board on time).
and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this
is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. If you have
COACH HOLIDAYS
a disability or significantly reduced mobility, coaches/other forms of transport can be difficult to get on and off and some of our hotels do not
ADDITIONAL SERVICES
LENGTH OF DELAY
offer ground/lower floor/step free accessible accommodation or lifts/easy access. Many of the excursions on our tours visit places of interest
the news… 11. ARTISTS, CONCERTS, ENTERTAINMENTS AND RIDES condition or reduced mobility. However, please bear in mind that coaches are subject to overall weight restrictions and have limited space to • Easy breezy planning – we’ve got it covered! Amazing, fully escorted experiences without • Finding secret spots right around the corner! with Shearings has its perks, like... Choosing a close-to-home holiday • Expertly planned longer itineraries to suit • A fully escorted experience from start to finish tour coach (find out more on the reverse!) • Luxury travel on board your super-comfortable Europe when you choose Leger Holidays! Enjoy a spot of luxury on your travels to
NONE
UP TO 3 HOURS
and public buildings. These may not be able to accommodate people with walking difficulties. Excursions which include sightseeing tours may
3 TO 5 HOURS
LIGHT REFRESHMENTS FOR EACH PASSENGER
involve walking long distances and sometimes over cobbled or uneven surfaces.
5 TO 9 HOURS
ONE MAIN MEAL FOR EACH PASSENGER
We always endeavour to assist if we reasonably can where additional equipment needs to be transported in relation to a disability, medical
MEALS AND ACCOMMODATION AS APPROPRIATE FOR THE TIME OF DAY OR NIGHT
OVERNIGHT
SEA & RIVER CRUISE, RAIL & AIR
accommodate the luggage of all passengers. If we have already agreed to transport such additional equipment for an earlier booking, we may
ORESPONSIBILITY RESTS WITH THE AIR/RAIL/CRUISE OPERATOR
be unable to do so for a later booking for the same coach. This is particularly the case where any such equipment is relatively bulky or heavy.
We will not usually be able to carry more than one mobility scooter on a coach. Carriage of any equipment is subject to its individual size, weight
and other details, full details of which must be provided at the time of booking.
Airlines and rail, ferry and cruise operators have their own restrictions on the carriage of such equipment. Should you suffer from any disability,
We cannot accept responsibility for the non-appearance of any artist or the cancellation / withdrawal / closure / curtailment / other change of
medical condition or significant reduction in mobility which may affect your or other passengers’ holidays, you must provide full verbal and
any concert / event / parade / play / entertainment / ride / swimming pool for whatever reason. Should any such situation arise, the holiday
written details at the time you book the holiday, including any specific requirements you have. Additionally, at the time you book the holiday,
arrangements will still proceed. We will not always be in a position to advise you in advance of any such cancellation etc. Such situations will not you must provide verbal and written confirmation that all assistance required will be provided by your travelling companion(s).
constitute a significant alteration to your holiday arrangements entitling you to cancel or change to another holiday without paying our normal
You must also notify us of any adverse changes or deterioration in the disability or medical condition, or development of any disability or
charges.
medical condition or material reduction in your mobility after booking. In view of the nature of our holidays, we regret we must reserve the right
12. CONDITIONS OF SUPPLIERS
to decline any booking or cancel (in the event of the development, deterioration or adverse change of any disability or medical condition or
Many of the services which make up your holiday booked with us are provided by independent suppliers including (but not limited to) cruise
operator and airlines. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your
of any particular customer or where, in our reasonable opinion, the medical condition, disability or reduced mobility of the customer concerned
contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable
is likely to have a significant adverse effect on other customers taking the same holiday. We further reserve the right to cancel any holiday
International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier
and impose cancellation charges if we are not fully advised of any relevant disability or medical condition or significant reduction in mobility
concerned. Where there is any conflict between the terms and conditions of the airline/cruise operator/partner tour operator and these Booking at the time the booking is made and/ or promptly notified of any development, adverse change or deterioration occurring after booking. On
Conditions, the relevant provision of these Booking Conditions will take precedence. Your contract for all sea/ river cruising and/or partner tour
occasions, the decision to cancel can only be made at the time the person concerned joins the coach/ holiday for the first time as it may only be
operator holidays will be with us. material reduction in your mobility occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions
apparent at this stage that their disability, medical condition or reduced mobility cannot be accommodated.
13. SPECIAL REQUESTS Any customer affected by a disability or medical condition must ensure they have notified this to their travel insurers, and that their travel
We will endeavour to pass on any reasonable requests to the relevant supplier (e.g. dietary, cots, ground floor accommodation), but cannot insurance provides cover. As it is a condition of booking that all customers have adequate and appropriate travel insurance, we are entitled to
Shearings has had “Looking good, right? promise that any request will be honoured. We may not always be able to tell you before you leave if the supplier cannot meet your special insist on evidence that the disability or medical condition is covered. "
request. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible
18. EXCURSIONS
for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier, or
the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with
us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not
Unless and until specifically confirmed in writing, all special requests are subject to availability. Any special requirement which we have accepted responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
a makeover!” We’ve hit the refresh button will be specifically confirmed as accepted on your confirmation invoice. 19. ASSISTANCE DOGS TRUSTPILOT EXCELLENT
14. COMPLAINTS PROCEDURE
We are happy to carry assistance dogs on our holidays. To qualify as an assistance dog, the dog must be specifically trained to assist a person
Should you have a complaint about any aspect of your holiday, you must notify one of the coach crew, or one of our representatives, together
with the supplier of the services in question, immediately so that the problem can be quickly resolved during your holiday or alternatively by a member organisation of Assistance Dogs International or the International Guide Dog Federation. This includes the following organisa-
tions: Canine Partners, Dog A.I.D, Dogs for Good, Guide Dogs for the Blind Association, Hearing Dogs for Deaf People, Medical Detection Dogs
and added a brand-new look contact our 24 hour emergency number whilst on tour as shown on your travel documents. Failure to report any issues in resort could invali- and Support Dogs. In order to travel to and from EU countries and listed territories, the dog must meet the requirements of the UK Pet Travel & WORLDWIDE EUROPE 2025-2026 COLLECTION
date any claims made upon your return. If the matter cannot be resolved to your satisfaction straight away, you must immediately email our
Customer Relations department at customer.relations@shearings.com with details of your complaint. Scheme which include having an animal health certificate unless you have a pet passport issued in an EU country or Northern Ireland, being
micro chipped and being vaccinated against rabies more than 21 days prior to the date of departure from the UK. In addition, dogs must be
to the same old Shearings 15. HOLIDAY INSURANCE (EXCLUDING ACCOMMODATION ONLY) treated for tapeworm no less than 24 hours and no more than 120 hours (5 days) before entry back into the UK. Additional rules apply if trav-
It is a condition of booking a holiday with us that you take out travel insurance. The insurance we offer is for United Kingdom residents only. elling to countries outside the EU and listed territories. Full details can be found on the website: https://www.gov.uk/taking-yourpetabroad. We BRITISH TRAVEL AWARDS MULTI-AWARD WINNING
You must provide us with the insurance company name, telephone number, policy number, policy duration and details of the emergency and would like to remind customers that it is their responsibility to ensure they have the necessary documentation to enter the relevant countries LOCKED PRICES CURRENT
our customers know medical repatriation telephone number relating to such a policy within 14 days of booking. If you purchase the insurance we offer, cover will not with their dog and to check with the country you’re travelling to. If you wish to bring an assistance dog with you on holiday, please contact us
be effective until we receive all applicable premiums in full. Please read your policy details carefully and take them with you on holiday. It is your by telephone prior to making your booking so we can make the necessary arrangements and ensure the dog meets all requirements.
responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative 20. ASSISTANCE WHILST AWAY
and love. insurance policies. If you refuse or fail to take out travel insurance you must complete, sign and return our insurance indemnity form (available In the event you experience difficulties (of any sort) during your holiday, we will provide you with appropriate assistance as soon as reasonably •
on request). We will be entitled to cancel your booking and apply cancellation charges where you have not provided us with details of your
travel insurance policy and we have not received the completed and signed indemnity or your acceptance of this through Manage My Booking possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you Featuring... Featuring... I’d like these brochures, please!
to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of
7 days prior to departure. your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.
Bright, cheerful, and bursting 16. OUR LIABILITY (EVENTS CONNECTED WITH YOUR HOLIDAY PACKAGE) 21. BEHAVIOUR
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and
Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our you set the pace
opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing
with personality – hopefully specifically included in your package, as set out in your confirmation invoice, ‘Things You Need To Know’ document, our brochures and the or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or • Travel by luxury coach
information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services
provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice, Things You diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to SHEARINGS UK q SUK LEGER EUROPE q LEU
you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately.
Need To Know’ document, our brochures and the information we provided to you regarding the services prior to booking. I’m in! Send me the exclusive news and offers... • All-new Mini-Breaks to suit you
you agree! – but still with you, (2) We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our we will not pay any expenses or costs incurred as a result of termination. Keep me in the loop with exclusive news and offers! • Live events and specialist tours • Worldwide discoveries you’ll love!
We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and
negligence or the negligence of our suppliers.
When you book with us, you accept responsibility for any damage or loss caused by you and/or your party. Full payment for any such damage • Hand-picked holidays for solo travellers • Short breaks and long-haul adventures
our customers, at the heart of (3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other q by Email q by Post q by SMS (please tick as applicable) Make-your-own-way experiences where • Popular tours everyone’s talking about! q by Email q by Post q by SMS (please tick as applicable)
description if it results from:
supplier. If the actual cost of the loss or the damage exceeds the amount paid where estimated, you must pay the difference once known. If
(a) the acts and/or omissions of the person affected; or the actual cost is less than the amount paid, the difference will be refunded. You will be responsible for meeting any claims subsequently made
what we do. (b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions (or any member in
your party) and we will hold you and each member of your party jointly and individually liable. In the event of any customer behaving in such a
unavoidable; or
(c) Events Beyond Our Control (as defined in Condition 9). way as to cause or be likely to cause (in our reasonable opinion or the reasonable opinion of any person in authority) offence, danger, damage
or significant discomfort or distress to others, we reserve the right to terminate that person’s holiday arrangements. In this situation, we will
(4) We limit the amount of compensation we may have to pay you if we are found liable under this condition: not be liable to complete your holiday arrangements (including return travel arrangements) and will not pay you, nor be liable for, any refund,
You’re probably thinking, why? (a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of compensation or costs you have to pay. We cannot accept liability for the behaviour of others staying at your accommodation, or if facilities are
these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you
withdrawn as a result of their action.
are required to have adequate insurance in place to cover any losses of this kind. 22. FINANCIAL PROTECTION
Because after some extensive (b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect Your holiday is financially protected under an independent trust account structure in accordance with The Package Travel and Linked Travel
of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable
Arrangements Regulations 2018, as amended. All funds currently held by us in relation to your booking, together with any additional payments
where everything has gone wrong and you or your party has not received any benefit at all from your booking. due thereon, will be paid into an independently operated trust account “Shearings Travel Limited Trust” administered jointly by the company this one too! want this one
research that got down to the (c) Claims in respect of international travel by sea and rail, or any stay in a hotel: and an independent professional travel trustee. Your travel funds will be segregated from general operational funds of Shearings Travel Another tick for Tick the box if you
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Athens Limited until your holiday is complete and fulfilled, thus ensuring that, in the very unlikely event of our insolvency, you will be fully protected and
Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel refunded in full.
details, it was time to put the arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating 23. ENTRY PASSPORT, VISA & IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES
It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can
carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely
on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies
spotlight on the things that are the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time be-
fore departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year,
and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or
ii) In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may visit https://www.gov.uk/browse/citizenship/passports. Special conditions apply for travel to the USA, and all passengers must have individual
most important to you…” have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this machine readable passports. Please check https://uk.usembassy.gov. Email Postcode Address Surname
purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport For European travel you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an Forename
provider or hotelier for the complaint or claim in question. existing European Health Insurance Card (EHIC).
Liam Race, CEO (5) Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation invoice, For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC can not be used for medical treatment. Passengers to these Telephone Number
destinations should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and
‘Things You Need To Know’ document, our brochures and the information we provided to you regarding the services prior to booking and we
don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you associated costs. Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit https://www.gov.
may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform uk/travelaware. Non British passport holders, including other EU nationals, should obtain up to date advice on entry, passport, visa, health and
or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of immigration requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are trav-
any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: elling, We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport,
following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result
negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been of your failure to comply with any entry passport, visa, immigration requirements or health formalities. Hassle-free AND free of charge!
negligent if you wish to make a claim against us Please note: The impacts of Brexit may change your visa, ticket and health requirements. Third country nationals may require an airport transit
visa when passing through EU Member States. There is the potential for disruption at borders when travelling between the UK and EU Member
(6) It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance States and you should allow sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in your info and pop this slip in the post box!
with the complaints procedure set out in these conditions. advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements. The UK Govern-
(7) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insur- ment passport checker can be found here https://www.gov.uk/check-a-passport-travel-europe. No need for a stamp or envelope – simply fill in
ers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably
require. 24. ADVANCE PASSENGER INFORMATION
A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft
(8) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data,
would suffer or incur if we breached our contract with you; we will treat it in accordance with our privacy policy.
(b) relate to any business; 25. FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE ADVICE
(c) indirect or consequential loss of any kind. You are responsible for making yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of the
(9) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the FCDO to avoid or leave a particular
brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide country may constitute Events Beyond Our Control (see Condition 9).
for you.
(10) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and ex-
traordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period ID: 13148
02 Give us a buzz! Flick to the back to find our number, or go online at shearings.com The hassle is taken away with our hand-on-heart promise 131